Privacy Policy

Introduction

At Arcwright, we understand that when you entrust us with your timepiece, you're also entrusting us with your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or use our watch repair services.

This policy applies to information collected through our website, in-person consultations at our workshop, phone conversations, email communications, and any other interactions with our business. By using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you request our services or contact us, we collect the following types of personal information:

• Name and contact details (phone number, email address, mailing address)
• Watch information (brand, model, serial number, condition details)
• Service history and preferences for your timepieces
• Communication records (emails, phone call notes, consultation discussions)
• Payment information (processed through secure third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or source
• Device information and operating system
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Processing your watch repair requests and providing appropriate services
• Maintaining detailed service records for your timepieces
• Communicating with you about service status, timelines, and any required decisions
• Scheduling appointments and managing workshop operations

Business Operations

• Processing payments and maintaining financial records
• Responding to inquiries and providing customer support
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory requirements

Marketing Communications

• Sending service reminders for routine maintenance (with your consent)
• Sharing updates about our services or workshop hours
• Providing information about topics related to watch care

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in emails.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical records in locked facilities
• Encryption of digital data during transmission and storage
• Access controls limiting who can view your information
• Regular security assessments and updates to our systems
• Secure backup procedures for service records

While we take reasonable precautions to protect your information, no system is completely secure. We cannot guarantee absolute security but remain committed to maintaining robust protections.

Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors for handling transactions securely
• Parts suppliers when sourcing components for your watch (only relevant details shared)
• Website hosting and analytics providers
• Email communication platforms

These third parties are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Taiwan law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

Data Retention

We retain your personal information for different periods depending on its purpose:

• Service Records: Maintained indefinitely to provide continuous care for your timepieces
• Contact Information: Kept while you remain a client and for 3 years after your last service
• Financial Records: Retained for 7 years per Taiwan tax law requirements
• Marketing Lists: Until you request removal or 2 years of inactivity
• Website Analytics: Typically stored for 26 months

You may request deletion of your information at any time, subject to our legal obligations to retain certain records.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

Right to Access

You may request to review the personal information we hold about you, including service records and communication history.

Right to Correction

If your personal information is inaccurate or incomplete, you may request that we correct or update it.

Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records for business and regulatory purposes.

Right to Object

You may object to certain processing of your information, particularly for marketing purposes.

Right to Data Portability

You may request a copy of your service records in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to clients who have provided email addresses
• Displaying a notice during your next visit to our workshop

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: