What Sets Us Apart
Our approach to watch repair is built on principles that prioritize the health of your timepiece over convenience or speed.
Return HomeCore Advantages
The elements that define how we work and why clients choose to trust us with their timepieces.
Professional Equipment
Multi-position timing machines and calibrated tools for accurate diagnostics
Systematic Process
Documented procedures developed through years of practice
Clear Communication
Honest explanations of what your watch needs and why
Workmanship Assurance
One-year coverage for all service work performed
Professional Training and Experience
Our team brings formal watchmaking training combined with hands-on experience across a wide range of calibers. This foundation allows us to approach each movement with both technical understanding and practical knowledge.
- Training under master watchmakers in Switzerland and Japan
- Over 12 years of combined experience with mechanical movements
- Specialized knowledge of vintage caliber servicing
- Regular participation in technical workshops and industry updates
COMBINED EXPERIENCE
12+ Years
Working with mechanical movements from various manufacturers and eras
Precision Equipment and Tools
Proper servicing requires proper tools. We invest in professional-grade equipment that allows accurate diagnosis and precise work. This includes timing machines that can detect amplitude variations of a few degrees and cleaning systems that operate at calibrated frequencies.
- Multi-position timing machine for comprehensive rate analysis
- Ultrasonic cleaning system with controlled temperature and duration
- Proper lubrication oils stored at correct temperatures
- Regulated workspace environment to prevent dust contamination
DIAGNOSTIC CAPABILITY
6 Position Testing
Our timing machine evaluates rate in dial up, dial down, crown up, crown down, crown left, and crown right positions
Client-Focused Communication
We believe that good service begins with clear conversation. Before work starts, you'll receive an honest assessment of what your watch needs and what outcomes are realistic. Throughout the service, we provide updates on progress and any changes to the initial plan.
- Initial consultation to understand your watch's history and current issues
- Detailed explanation of recommended service with cost estimate
- Contact during service if complications arise or parts are needed
- Comprehensive service record provided at completion
RESPONSE TIME
Within 24 Hours
Inquiries and service updates are addressed within one business day
Transparent Pricing Structure
Service costs are discussed upfront, with clear explanation of what's included. If additional work becomes necessary during service, we contact you before proceeding. Our pricing reflects the time and care each watch requires, not arbitrary market positioning.
- Fixed pricing for standard services with no hidden fees
- Parts costs disclosed before installation
- No charge for initial consultation and assessment
- One-year workmanship assurance included with all services
PRICING MODEL
Time-Based Value
Costs reflect the actual work required, not brand prestige or arbitrary markups
Measurable Service Outcomes
Every service includes verification of results. Timing adjustments are documented with before-and-after readings. Full restorations undergo multi-day monitoring before return. You receive concrete data showing the work performed and the improvements achieved.
- Timing profiles showing rate and amplitude in multiple positions
- Beat error measurements before and after adjustment
- Water resistance test results for sealed watches
- Documentation of parts replaced and work performed
MONITORING PERIOD
48+ Hours
Movements are monitored post-assembly to verify stable performance before return to owner
How We Approach Watch Care
Common Industry Approach
- Fixed turnaround times regardless of caliber complexity
- Pricing based primarily on brand recognition
- Limited communication during service period
- Generic service reports with minimal detail
- Parts replacement without discussion
Our Approach
- Turnaround based on actual work required
- Pricing reflects time and expertise invested
- Regular updates and open communication
- Detailed documentation with timing data
- Consultation before parts are ordered
Distinctive Features
The specific practices that define how we work with timepieces.
Service Record System
Each watch receives a comprehensive service record that documents the work performed, parts replaced, and timing results. This record is designed to travel with the watch through its lifetime, building a maintenance history that helps inform future care decisions.
Pre-Service Documentation
Before work begins, we photograph your watch's current condition and document any existing concerns. This creates a clear baseline and protects both you and us by establishing the watch's state at intake.
Multi-Bath Cleaning Protocol
Components pass through a series of cleaning solutions at controlled temperatures and durations. This systematic approach removes old lubricants and accumulated debris more thoroughly than single-bath methods.
Extended Monitoring Period
After reassembly, movements remain on our timing machine for at least 48 hours. This extended monitoring reveals any issues with the assembly or regulation before the watch returns to you, reducing the chance of early problems.
Professional Recognition
Years Combined Experience
Watches Serviced Annually
Client Return Rate
Position Timing Verification
Experience the Difference
If these principles resonate with how you think watch care should be approached, we'd welcome the opportunity to work with your timepiece.
Schedule a Consultation