Client Experiences
Hear from timepiece owners who have entrusted their watches to our care.
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James Chen
Taipei
I brought my grandfather's watch here after it had been sitting in a drawer for years. The team was patient in explaining what the movement needed and realistic about what could be achieved. The watch came back running smoothly, and I received detailed documentation of the work. Worth the drive from Taipei.
January 28, 2026
Michael Liu
Taichung
My automatic was losing about 30 seconds per day, which made it frustrating to wear regularly. After the timing optimization service, it's now running within a few seconds daily. The before-and-after timing charts they provided showed exactly what changed. Simple problem, thorough solution.
February 1, 2026
Sarah Wang
Hsinchu
The full restoration took longer than I initially hoped, but they explained why certain steps couldn't be rushed. Communication was clear throughout, and when they found an issue with the mainspring, they contacted me before ordering the replacement. The watch runs beautifully now.
January 15, 2026
David Huang
Kaohsiung
I appreciated the honest consultation. Instead of pushing for the most comprehensive service, they recommended what my watch actually needed based on its current condition. The timing adjustment solved the issue at a reasonable cost. Will definitely return when the watch eventually needs a full service.
January 22, 2026
Emily Lin
Tainan
The generational care service was perfect for my father's watch that he wants me to eventually pass to my son. The comprehensive service record they created gives us a complete history, and they helped plan a maintenance schedule that makes sense for how often the watch is worn. It feels like they understood what this watch means to our family.
January 10, 2026
Thomas Kuo
Taoyuan
My vintage chronograph came back running well after the restoration. The only minor issue was that sourcing one specific part took longer than estimated, but they kept me informed and didn't charge extra for the additional time. The documentation they provided is impressive — you can tell they take recordkeeping seriously.
February 3, 2026
Service Stories
Vintage Caliber Restoration
CHALLENGE
A 1960s automatic movement that had been stored unwound for over a decade. The mainspring had set in position, several pivots showed wear, and the rotor bearing was dry. The owner wanted to wear the watch again but preserve its original character.
SOLUTION
Complete disassembly and inspection revealed the mainspring needed replacement and two pivots required polishing. We sourced a period-appropriate mainspring and carefully restored the affected pivots without altering the balance. Fresh lubrication throughout and a new rotor bearing completed the work.
RESULTS
After 48-hour monitoring, the watch achieved +2 seconds per day in dial-up position. The owner reported wearing it regularly without issues. The movement retained its original appearance while functioning properly again.
Timeline: 4 weeks
"The watch runs better than I remember it ever running. They managed to bring it back to life without making it look 'restored' — it still looks like my father's watch, just functioning properly now."
— James Chen, Taipei
Timing Correction for Daily Wear
CHALLENGE
A modern automatic that was losing approximately 25 seconds daily, making it impractical for the owner's work schedule. The watch had been serviced two years prior but was running outside acceptable tolerance.
SOLUTION
Timing analysis showed significant rate variation across positions and a beat error of 0.4ms. We accessed the movement and made adjustments to both the regulator and balance position. Multiple test cycles confirmed consistent improvement across all positions.
RESULTS
Final timing showed +3/-2 seconds daily with beat error reduced to 0.1ms. The owner confirmed the watch maintained accuracy over the following weeks. Problem resolved without full disassembly.
Timeline: 4 business days
"I was prepared for the watch to need a complete overhaul, but they identified the specific issue and fixed it directly. The timing charts they provided showed exactly what changed. Now I can actually rely on it for work."
— Michael Liu, Taichung
Family Heirloom Documentation
CHALLENGE
A watch passed through three generations with informal servicing history. The current owner wanted proper restoration and documentation system established for future care. Movement showed signs of inconsistent maintenance.
SOLUTION
Generational Care Service with comprehensive movement restoration, detailed condition photography, and creation of permanent service record. Conversation with owner about watch history informed approach. Care schedule developed based on wearing patterns.
RESULTS
Movement fully restored with documented baseline condition. Owner received comprehensive service record designed to accumulate history over time. Future maintenance plan established with clear intervals.
Timeline: 5 weeks
"They took time to understand what this watch means to our family. The documentation they created will help whoever takes care of it next. It feels like we've established a proper foundation for the watch's future."
— Emily Lin, Tainan
By the Numbers
Years Experience
Watches Serviced Annually
Client Return Rate
Average Rating
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Location & Hours
No. 51, Section 2, Sanmin Road
West District, Taichung City 403
Taiwan
Tuesday – Saturday: 10:00 – 18:00
Sunday – Monday: By appointment
Get in Touch
Phone
+886 4 2225 8163Ready to Discuss Your Watch?
We'd be glad to answer questions about your timepiece and explain what service might be appropriate.
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